When shopping online we don't usually worry about shipping and delivery options until after we've chosen the items we're buying. Once we're ready we take a few seconds to review our orders and decide what shipping method best suits our needs. It seems simple enough but what if we need to give the delivery person a special instruction on where to leave the package?
Some retail websites offer this option and some don't. In today's market, with so many shopping options and a very high number of delivery complaints, we're shocked to see how many online retailers don't offer special shipping instructions.
Adding special shipping instructions to websites can make things easier for the customers as well as the delivery folks. Allowing customers to include messages on their packaging to the courier gives them a sense of security. Some consumers only shop from online retailers who offer special shipping instructions because they've had packages stolen in the past. There are negative stories all over the internet about bad shipping/delivery experiences. Customers get upset with the delivery companies while others are frustrated because retailers say they can't do anything to help them if something goes wrong in the final steps of their experience. Adding a special shipping instructions section, special delivery section or a comments section could eliminate potential problems.
We've been looking at many websites, determining who has special shipping instructions and who doesn't. Rather than make a list we've decided to contact the companies and ask them about adding this feature to their retail websites. Change takes time though, so the more people who reach out to online companies the better. If online retail stores start to notice that people are asking for this option then they'll make the switch. Let's not forget that it benefits everyone including them. If delivery problems lessen because their customers had the chance to include special instructions then it's a win-win!
Just a tip for anyone wondering- when we order from websites that have special shipping instructions we can expect to see our packages arrive with the instructions on the side of the box.
David'sTea has special shipping instructions and the delivery person put the package in a Got-it Box!
It's pretty simple.
It can also be fun! Check out some funny examples of people who decided to try out the special instructions section for things other than shipping and delivery notes:
And in case you would like to add some special instructions to your pizza order:
We've talked about this in another blog post, We're all working toward the same end goal, but with this post we decided to focus more on the retailers. As consumers we have the power to ask for our favourite retailers to make these simple changes to their websites. Easy!
Reach out to retailers on their websites and through social media. Tag Got-it Box so we know who you've contacted and we'll contact them too!
If you're a retailer and you like this idea, check out our retailer page to see why we think you should embrace special shipping instructions and Got-it Box for your customers!
A porch pirate, as defined by Urban Dictionary, is a person or persons who steal packages off of unsuspecting customers' porches or front door areas.
This is a thing! It seems to be growing right along with online sales.
When unattended packages are left for hours they become enticing to those who are inclined to steal. Leaving packages on porches has become an acceptable delivery practice which means more and more packages are susceptible to being stolen...or pillaged, if we're thinking in pirate terms.
Porch pirates are such a concern that you can find news stories, videos and articles dedicated to avoiding them. In most of the examples we found, concerns seemed to spike before the holidays, naturally. However, online shopping is increasing all year round so it would be smart to consider this problem for all 12-months, not just December.
Some porch pirates are brazen enough to follow behind delivery persons and snatch packages as soon as they're dropped off. A day of looting packages would produce quite the haul of treasures. You wouldn't want to find out that your packages were delivered only to be stolen. Once the retailer and delivery companies have notice that the packages were in fact delivered they can't do anything to compensate you for the stolen items.
There are families living in residential neighbourhoods who have installed security cameras on their porches. Much of the news coverage of porch pirates comes from private security footage. This example from Denver, Colorado sums up the issue pretty well. Along with this video from California posted before Christmas, last year.
With the porch pirate news stories, the reporters offer suggestions or consult experts on how to work-around this issue. In this example you'll hear a crime stoppers coordinator listing ways to evade porch pirates. But, do you know what else can take care of this pesky problem? A Got-it Box!
Hassle-free, guaranteed first time delivery. That's what a Got-it Box can offer all while eluding porch pirates.
Makes sense to us!
A few more sources: